Mark: 27 Aug 2010
Some reflections about the massive problems with the cabled Internet access through the monopoly of TM NET – with 3 statistics at the end of the article
If you experience at the moment, that our reaction is sometimes a bit slow, it is not because we felt in the low season’s lazy island mood enhanced by the way of life during the Ramadan or because we got the flu like everybody else – it is because we have at the time some real problems with the TM provided (or better: not provided) INTERNET CONNECTION.
We had now problems with Internet Access for about 3 1/2 weeks. Within this time we had 7 times no access to the NET. 3 times the interruptions were longer than a day, 3 times about half a day and today, writing this, I don’t know yet how long it will last. It’s half a day already. The strange thing is, that it seems to be the exactly same problem – 6 times fixed and permanently reoccurring about 2 days later….
I finally reached a Supervisor of TM Net – and the answer I got was this: There is a faulty “Cabinet” somewhere in a station on Langkawi where we are connected to – and sometimes in September (might be in the beginning or at the end, they couldn’t tell me) they will replace this faulty “cabinet”. Until then I just have to phone to the local technician every time my NET is down – and he will fix it again.
What can one say? In my personal view the Service of TM Net is simply unacceptable.
If a ‘business’ like ours is done about 80% directly on the NET, this has a big negative impact on the productivity.
The department responsible for the communication infrastructure in Malaysia, should order that a report is made, looking into the real costs for this nation stemming from the fact, that Malaysia does not allow competition in re to cabled internet access. The result of this monopoly is poor speed and poor maintenance of the infrastructure with an incredible high downtime, costing probably millions of work hours nationwide and endangering the keeping up with the newest standards and speed of the more internet-developed nations.
Malaysia should wake up in this regard before it has missed out the train completely.
shows the following statistics (all from 2009):